Support
Need help with a MediaCloud service? Our support team assists with connectivity, network performance, service incidents and media workflow queries. Log a support ticket below and include as much detail as possible so we can investigate quickly and route your request to the right technical team.
Log a Support Ticket
Tell us what broke, changed, or needs attention.
Use this form to report an issue, request assistance, or ask for a service change.
Please include your company name, service location, affected service, and a clear description of what you’re experiencing.
For urgent service-impacting issues, please contact MediaCloud on +27 10 594 5999.
Quick answers to common support questions.
For faults, outages or urgent technical issues, please log a ticket so our team can investigate your service directly, because guessing is not a support strategy.
Complete the support form on this page with your contact details, company name, service location, and a clear description of the issue.
The more detail you give us, the faster we can understand what’s going on and get the right team onto it.